Senior Analyst for Contact Centre Transformation

Become a vital part of contact centre modernization as a Senior Business Systems Analyst. Your role will focus on transitioning from legacy platforms to Amazon Connect, ensuring operational excellence.

In this senior analyst position, you will collaborate closely with business units and technology specialists to collect and refine system requirements. You’ll bring at least 7 years of experience to this role, particularly in contact centre environments. Your leadership will facilitate smooth migrations and improve stakeholder communication across departments.

Key Responsibilities:
• Lead comprehensive requirements gathering for the contact centre
• Guide migration efforts from legacy systems to Amazon Connect
• Document detailed business and system requirements
• Partner with technical teams for effective delivery and testing
• Enhance stakeholder communications between business and IT

Requirements:
• Over 7 year...