Senior Analyst, IT Support

and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer **Key Responsibilities**Participate in cross-site initiatives, knowledge sharing sessions, and standardization efforts. **Reporting, Documentation & Knowledge Management** * Own and maintain all EUC documentation (SOPs, KB articles, DCCs, troubleshooting guides), ensuring accuracy, completeness, and consistency.* Document incidents, root causes, configurations, and resolutions in a clear, structured, and user‑friendly manner for both technical and non‑technical audiences.* Ensure documentation quality and audit readiness through regular reviews, version control, and adherence to internal standards and regulatory requirements.* Drive a documentation‑first culture by proactively identifying gaps, updating materials, and taking pride in producing detailed, high‑quality, and re...