Senior Analyst, Performance Management

Job Title
Senior Analyst, Performance Management

Reports To
Senior Manager, Operation Resources Management

Role Purpose
To forecast, analyze, control, and produce the Operation Performance Report and represent BTW in division meetings for Below-the-Wing Management and formulate process improvement that complies with Business Rules, Standard Operating Procedures, Service Level Agreements, and Safety & Security regulations.

Key Accountability

• Enforce compliance with set standards by achieving high productivity and efficiency in manpower planning and rostering for analysts.
• To work together to achieve customer service objectives within the approved budget and the customer airlines' requirements.
• Prepare, produce and track an operations performance report regarding resources to meet ADS key operations performance targets.
• On-time performance
• Baggage Mishandling Target
• Supervise, control, and evaluate ...