Senior Analyst

Application Deadline:07/10/2026Address:33 Dundas Street WestJob Family Group:Customer SolutionsPlease note this role is a temporary assignment with an expected end date of mid-May 2027Provides subject matter expertise to support the management and implementation of the project to wind down the Canada Emergency Business Account (CEBA), a federal government program that provided interest-free loans to support small businesses and not-for-profits during the COVID-19 pandemic.Manage CEBA email channel by responding to questions and requests based on established Standard Operating Procedures.Triage incoming emails to appropriate staff by reviewing each case to determine appropriate tier for resolution (Tier 2, French, etc) based on the level of investigation or response required.Investigate requests that are more substantial by gathering all relevant information and consolidating into standardized emails for CEBA Manager to review and communicate to appropriate stakeholders.Conduct daily hu...