Senior Analyst, Workforce Management (Scarborough)

Is this role right for you?

• Strategic Client Engagement: Lead initiatives to deepen client relationships through a customer focused culture, leveraging extensive bank relationships, systems, and knowledge.
• Operational Excellence: Monitor real-time contact volumes, manage absenteeism, and address operational factors to ensure seamless service delivery.
• Analytical Leadership: Conduct deep-dive analyses to identify deviations from forecasts and report on service level discrepancies, advising senior management on corrective strategies.
• Resource Optimization: Implement contingency plans to refine service levels, enhance resource efficiency, and achieve cost reductions.
• Technical Mastery: Harness advanced telecommunication systems and workforce management reporting tools, skilled in MySQL, Power BI and Microsoft Office expert to develop customized solutions that drive significant operational improvements.
• Decisive Act...