Senior Application Support Engineer (Azure | Java/.NET | L2/L3 | ITIL)

We are seeking a senior support engineer to drive the stability, performance, and reliability of mission-critical systems. This role is ideal for someone who enjoys solving complex production issues, working across legacy and modern cloud environments, and influencing system improvements at scale.
You will play a key role in supporting a hybrid technology landscape-maintaining legacy platforms while contributing to a strategic migration to Microsoft Azure cloud infrastructure.
Key Responsibilities
. Own end-to-end application support (L1-L3) across production and non-production environments
. Monitor system health, performance, and availability
. Manage incidents, problems, and service requests in line with SLAs
. Perform deep-dive troubleshooting and root cause analysis (RCA)
. Implement fixes, workarounds, and minor enhancements
. Support system stability during cloud migration (Azure)
. Collaborate with vendors and internal stakeholders to resolve issues