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Senior Application Support Engineer
SSC HR Solutions
Full-time
Cairo, Cairo Governorate
Computer Occupations
Posted:
June 04, 2026
Location:
Cairo, Cairo Governorate, Egypt
Job Description
- Provide advanced technical support for complex application issues, ensuring prompt resolution and minimal disruption to business operations.
- Analyze and diagnose both functional and technical issues in supported applications, taking complete ownership of problems until resolution.
- Manage incident and service requests, ensuring adherence to agreed service level agreements (SLAs).
- Conduct root cause analysis on incidents and document findings for future reference and improvement.
- Collaborate with cross-functional teams to address and resolve application issues and improve overall system performance.
- Develop and maintain technical documentation, including user guides and troubleshooting guides, to assist the support team and users.
- Perform regular software updates, patches, and maintenance activities on production applications to ensure optimal functionality.
- Provide training and support to junior team members ...
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Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Cairo, Egypt
Posted:
June 04, 2026
Deadline:
July 14, 2026