Senior Application Support Engineer | IT CIB

Main Tasks & Responsibilities: 

• Effectively manage and solve production incidents 

• Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode, Disaster Recover procedures, etc.) 

• Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking 

• Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need) 

• Manage backup data and ensure regular restoring tests 

• Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines 

• Control load capa...