Senior Assistant Vice President

Lead CX transformation with agentic solutions cross enterprise operations.

· Design and implement digital transformation roadmaps integrating automation (RPA, OCR, AI/ML, PAAS),

data analytics, and process re-engineering.

· Conduct business due diligence, identify operational bottlenecks, and develop best-in-class solutions.

· Build business cases for transformation initiatives and secure leadership/client approval.

· Partner with operations and IT to ensure successful execution of transformation programs.

· Lead, coach, and mentor cross-functional transformation teams (consultants, engineers, analytics

professionals).

· Drive change management and stakeholder engagement to ensure adoption and measurable value

delivery.

· Produce thought leadership and market insights on process transformation and emerging technologies.