Senior Associate Care Sentiment

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Role summary:
Help shape how athenahealth understands and responds to customer sentiment across channels. This role monitors, synthesizes, and activates customer feedback to support care experience improvements, strengthen reputation management efforts, and inform clear action plans for internal partners. This person will report to the Lead Senior Manager, Transformation.

Team summary:
The Care Strategy, Sentiment, and Insights team turns complex data into clear stories that help our organization make smarter decisions about how we deliver care today and in the future. We connect customer sentiment, performance metrics, and business goals to identify what’s working, where we can improve, and how to prepare for what’s next. Our goal is to empower partners and leaders with the insight, alignment, and accountability neede...