Senior Associate Executive, Patient Access

Responsibilities

Patient Scheduling & Stakeholder Relations

Doctors' Resources - Consistently ensures the smooth and timely movement of patients’ appointments, enabling doctors to operate efficiently and without disruption.

Reschedules patient appointments promptly and accurately, including coordination of OAS slots and ad‑hoc adjustments, and collaborates effectively with Medical Secretaries to contact patients under exceptional circumstances.

Responds to enquiries from stakeholders and team members in a timely manner and follows through to achieve clear, positive, and satisfactory outcomes.

Demonstrates prompt call pickup and professional phone handling, providing reliable coverage for colleagues during absences to ensure continuity of service.

Manages service provider resource allocation by implementing timely blocks and rescheduling appointments as required. Creates and modifies resource calendars with appropriate service pr...