Senior Associate

Overview To work in a senior role in the team, take on extra responsibilities like Checking, Authorising, Training, Error analysis, root cause analysis, suggest solutions to improvise the quality of the team along with contributing to the daily production in the team. Key Accountabilities and main responsibilities Strategic Focus

To be a team player, maintain good working relationships with colleagues, collaborate with others to achieve the team’s goals. 

Operational Management

Suggest and identify process improvements/ process simplification ideas that positively impact efficiencies, quality standards and customer experience across the business 

Complete mandatory training by the required due date.

To create & up keep Business Process Manuals & Make training manuals.

To work as a Subject Matter expert in the team.

To ensure the quality and productivity of ones/ self-production exceeds expectations.

People Leadership <...