Senior Associate OTC (Alajuela, Costa Rica)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Senior Associate OTC will be handling multiple and hard delinquent accounts (distributors and sensitive high dollar amount accounts). The handling of sensitive accounts requires of a high level of expertise, which demands of the utmost account knowledge and manage and effective, precise and concise way to express themselves written and verbal.

Senior Collectors are responsible of performing collection activities associated with various delinquent accounts, including reviewing delinquent accounts, determining probable reasons for account status, and contacting members to resolve the delinquencies. Responsible for monitoring and maintaining assigned accounts including customer calls, account adjustments, customer account reconciliations and disputes.

Work closely with sales, customer service, and other departments for overall customer satisfaction. Work with...