Senior Associate, Product

As part of the IT System & Automation team, you will play a key role in modernising IT service delivery through AI-driven products and automation solutions. This includes leveraging Generative AI (GenAI), automation platforms, and data insights to enhance IT Service Management (ITSM), monitoring, incident management, and operational efficiency.

You will support the lifecycle of AI-enabled IT products, from identifying use cases and defining requirements to testing, implementation support, prompt optimisation, and continuous performance improvement. This role combines product ownership, IT operations understanding, and hands-on involvement to deliver scalable, user-centric, and efficient solutions across teams.