Senior Associate - Technology Operational Excellence

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Purpose

Senior Associate, TechOps Strategy and Analytics, Employee Technology Solutions and Support, Employee Digital Experience, supports the successful onboarding and integration of large-scale projects and initiatives that impact global Service Desk and Field Support teams across Scotiabank. This role ensures operational stability by facilitating communication between project stakeholders, support teams and support leadership and by proactively identifying and resolving issues that may impact support operations.

Another key focus of this role is driving globalization and standardization efforts across Service Desk operations. The Senior Associate will work closely with regional and global support teams to align processes, tools, and service models. This will include conducting deep-dive operational discovery, analyzin...