Senior Associate - Technology Operations Support

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Information Technology, and/or comparable experience; advanced degree preferred. 4 + years of varied experience in software engineering or service delivery.

• Experience in technology service delivery, application maintenance, or technical support

• Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.

• Experience with troubleshooting techniques for root cause analysis of issues.

• Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.

• Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.

• Experience in one or more of the following: Programming languages, Networking, Linux/Windows, Mainframe, Middlewa...