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Senior Avaya Support Engineer (L4)
Dimension Data
Full-time
Cape Town, Western Cape
Computer Occupations
Posted:
June 12, 2026
Location:
Cape Town, Western Cape, South Africa
Job Description
Functieomschrijving
- Job Profile Summary
- The Senior Avaya Support Engineer (L4) is responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients.
- The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA). The Senior Avaya Support Engineer (L4) focuses on forth line support for escalated incidents and requests with a high level of complexity. Ensures contracted Managed Services outcomes are delivered to the client.
- Radford reference:
- “Performs IT functions such...
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Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Cape Town, South Africa
Posted:
June 12, 2026
Deadline:
July 22, 2026