Senior Banking Client Advocate at CIBC

Join CIBC as a Senior Banking Client Advocate, where you'll leverage your customer service skills to guide clients through their banking processes. Work full-time on-site within a customer-focused team.
In this role, you will use your financial services knowledge to assist clients in achieving their financial goals within the Personal and Business Banking Team. With a flexible approach, you’ll be required to work at multiple banking centres and enhance the overall client experience through effective communication and problem resolution.
Key Responsibilities:
• Support clients in managing financial products effectively
• Engage with clients to resolve their inquiries
• Help clients navigate mobile banking solutions
• Facilitate smooth transactions and account management
• Liaise with CIBC teams for optimal client support
Requirements:
• Experience in a client-facing role in financial services
• Flexibility to work varied hours, including evenings
• Stron...