Senior Bilingual Project Manager to lead a Google Contact Center as a Service (CCaaS) implementation

Our valued telecommunications client is seeking a Senior Bilingual Project Manager to lead a Google Contact Center as a Service (CCaaS) implementation

Initial 8 month contract in Montreal, QC, (1-2 days/week on-site) with strong possibility of extension. 7.5 hours per day, Monday to Friday.

As the successful candidate, you will lead a Google Contact Center as a Service (CCaaS) implementation project. This role is pivotal in ensuring the successful planning, execution, and delivery of the CCaaS solution, with a strong emphasis on driving effective change management to ensure user adoption and business benefit realization. The Project Manager will orchestrate all project activities, manage cross-functional teams, and serve as the primary point of contact for project stakeholders, ensuring alignment with business objectives and a smooth transition for all impacted users. 

Key Responsibilities: