Senior BPO Operations Leader - Scale & Profit

A leading BPO provider in Medellín seeks a Senior Operations Manager to oversee multiple contact center programs, ensuring high efficiency and quality. This role requires at least 5 years of experience in contact center operations and strong skills in leadership, strategy, and client engagement. The ideal candidate will have a Bachelor’s degree and a proven track record of managing BPO programs. You will influence operational strategy and drive profitability while working closely with clients and senior leadership, all within a performance-driven environment.
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