Senior Business Analyst (ITSM)

Key Responsibilities

• Serve as the primary bridge between Cloudwise stakeholders and our technical units to capture, define, and verify requirements for Cloudwise ITSM and CSM deployments.
• Analyze and translate business needs into user stories, functional specifications, process flows, and solution designs.
• Partner with technical leads to oversee Cloudwise (ITSM) configuration, ensuring alignment with client specifications.
• Perform rigorous analysis of current platform functionalities against emerging client demands.
• Work alongside with quality assurance (QA) teams to architect test scenarios and ensure seamless end-to-end functionality.
• Orchestrate UAT phases and provide expert guidance during go-live and post-launch stabilization.
• Track platform health and metrics to inform the Cloudwise (ITSM) roadmap and identify value-add enhancements.
• Maintain deep subject matter expertise on the late...