Senior Business Analyst

Summary of the role:

Responsible for building and maintaining forward-looking (90 days to 1 year) supply and demand plans across NBD and CBS to protect customer experience while optimizing cost (OPEX/CAPEX) and partner spend.

This role translates operational signals into actionable capacity strategies, produces scenarios and financial impact views, and supports workforce evolution initiatives that improve how plans, staffs, and deliver field services across lines of business and various products.

Working in close partnership with Tactical RP, Dispatch/Field Operations, Finance, Product, and Partner teams, the Senior Analyst drives clarity on constraints, trade-offs, and decisions needed to meet service commitments and growth targets.

Functional Responsibilities:

Strategic Supply & Demand Planning (90 days –1.5 Years)

• Own integrat...