Senior Business Analyst (with Salesforce)

We are looking for an experienced **Senior Business Analyst with expertise in Salesforce**to join our team.
In this role, you will work closely with stakeholders to gather requirements, design tailored solutions, and oversee the implementation of a GenAI-powered NextGen Digital Assistant on the Salesforce Agentforce platform. This project is focused on improving engagement and operational efficiency across patient
- and HCP-facing websites and call center workflows.
**Responsibilities**
- Collect and evaluate business requirements, maintaining a detailed backlog for all use cases
- Develop Salesforce-powered digital assistant solutions that align with organizational goals and enhance operational workflows
- Propose and implement Salesforce upgrades to improve system functionality, user experience, and overall performance
- Partner with stakeholders to ensure business needs are accurately translated into technical solutions
- Assist in deploying AI-driven tools, ...