Home / Jobs / Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization for a public sector client. -064
Posted:
March 16, 2026
Location:
Ottawa, Ontario, Canada

Job Description

Our valued public sector client is hiring a Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization.

Background:

The department currently has approximately Softphones in use at facilities across the country but, the plan is that there will be 25, installed within the next 5 years.

Tasks:

  • Eliciting, analyzing, and documenting business requirements for the Softphone solution.
  • Defining functional and non-functional requirements, ensuring alignment with organizational goals and GoC standards.
  • Mapping current state workflows and identifying changes required for the Softphone rollout.
  • Conducting impact analyses related to business processes, security, IT infrastructure, and end-user operations.
  • Preparing business requirements documents (BRD), use cases, process flows, and traceability matrices.
  • Facilitating workshops, stakeholder interviews, an...

    • Apply for this Job

    Submit your application for the Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization for a public sector client. -064 position at S.i. Systems.

    Apply Now Save for Later

    Job Overview

    Job Type: Contract
    Location: Ottawa, Canada
    Posted: March 16, 2026
    Deadline: April 25, 2026