Job Description
The job holder has proven expertise in end-to-end journey assessments across both digital and traditional banking processes. The role demands a strong command of Lean Six Sigma methodologies, advanced process optimization, and journey reengineering techniques. The incumbent will be responsible for diagnosing systemic inefficiencies, eliminating waste, and embedding data-driven improvements that elevate customer experience, strengthen risk and compliance posture, and accelerate automation and digital transformation.
Lead and manage various aspects of E2E Journeys Assessment, including diagnostics, re-design, and implementation.
Capture and analyze VOC, NPS, CSAT, and customer complaints data to pinpoint friction process steps.
Prioritize and execute projects that deliver measurable uplift in customer experience and in line with the overall CXCG strategy.
Apply DMAIC, DMADV or DFSS frameworks to address process gaps and...
Apply for this Job
Submit your application for the Senior Change Business Analyst position at Mashreq.
Apply Now Save for Later