Senior Cisco Wireless Engineer

Role Overview
We are seeking a
Senior Cisco Wireless Engineer
to serve as the
final escalation point (L3/T3)
for enterprise wireless issues in a large, global Cisco environment. This role focuses on
advanced troubleshooting, incident ownership, and wireless optimization
, working closely with L2 engineers, network teams, and global stakeholders during US business hours.

Key Responsibilities

• Act as L3/T3 escalation for complex wireless issues across multiple enterprise sites
• Own high-severity (P1/P2) wireless incidents end-to-end, including participation in incident bridges

• Troubleshoot and resolve issues related to:

• Wireless LAN Controllers (Cisco 9800, AireOS, or equivalent)

• Enterprise Access Points

• Client connectivity, roaming, RF, and performance issues

• Perform Root Cause Analysis (RCA) for recurring or high-impact wireless incidents

• Support large...