Senior Civil & Roads Engineer — Lead Infrastructure Projects

by Lucidya in Artificial Intelligence

This role focuses on driving enterprise adoption of Agentic AI solutions within the customer experience (CX) domain, positioning Lucidya’s AI-native platform as a transformative solution for organizations seeking to automate and optimize customer interactions. The position involves selling autonomous AI agents powered by proprietary NLU capabilities trained on multilingual conversations, enabling marketing, support, and CX teams to deliver personalized experiences that improve customer satisfaction, retention, and lifetime value. The role requires deep expertise in contact center operations, including metrics such as AHT, FCR, CSAT, deflection rate, cost-per-contact, agent utilisation, and shrinkage, and the ability to translate these into business outcomes. The candidate will manage complex enterprise sales cycles spanning discovery, business case development, pilot scoping, executive alignmen...