Senior Clerk / Contact Centre Agent – AVBOB Financial Services (Centurion)

AVBOB Financial Services is seeking a motivated and service-oriented Senior Clerk / Contact Centre Agent to join its credit and operations team in Centurion. This role is ideal for someone who thrives in a client-focused environment and enjoys helping customers navigate financial enquiries and solutions.

Location: Centurion
Job Type: Permanent
Industry: Insurance
Salary: Market related
Positions Available: 1

Key Responsibilities

As a Senior Clerk / Contact Centre Agent, you will:

• Handle incoming calls, emails, and chat enquiries with professionalism and accuracy.
• Provide clear guidance on loan products, qualification criteria, and application steps.
• Update clients on loan applications, disbursements, and account details.
• Support customers with requests such as payment methods, refinancing options, and account status.
• Accurately capture cli...