Senior clerk / contact centre agent – avbob financial services (centurion)

AVBOB Financial Services is seeking a motivated and service-oriented Senior Clerk / Contact Centre Agent to join its credit and operations team in Centurion. This role is ideal for someone who thrives in a client-focused environment and enjoys helping customers navigate financial enquiries and solutions.

Location: Centurion
Job Type: Permanent
Industry: Insurance
Salary: Market related
Positions Available: 1 Key Responsibilities

As a Senior Clerk / Contact Centre Agent, you will:

Handle incoming calls, emails, and chat enquiries with professionalism and accuracy. Provide clear guidance on loan products, qualification criteria, and application steps. Update clients on loan applications, disbursements, and account details. Support customers with requests such as payment methods, refinancing options, and account status. Accurately capture client interactions in the internal system and ensure follow-ups are tracked. Collaborate with internal teams (Cr...