Senior Client Advisor - Yorkdale

Overview

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our Yorkdale Boutique.

Role

We are seeking an exceptional Senior Client Advisor with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand.

Mission and Responsibilities

• Engage with clients and ensure the Dolce & Gabbana Sales and Service standards are embodied consistently
• Drive and exceed both individual and store sales objectives including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, conversion, and data collection/enrichment by ensuring the highest level of customer service and quality of sales
• Contribute to enhancing team performance as a guide and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
• Capture quality client information to understand and meet clients’ nee...