Senior Client Service Rep at CIBC

Elevate your career with CIBC as a Senior Client Service Representative in Hearst. Utilize your financial services expertise to assist clients in navigating their banking needs each day.
As a vital member of the Personal and Business Banking Team, you’ll lead client interactions with your extensive knowledge of financial products. Your role focuses on engaging clients, resolving issues, and connecting them with the appropriate CIBC team members. Flexibility is required for on-site work during banking hours, including evenings and weekends.
Key Responsibilities:
• Engage clients to manage accounts and banking products
• Resolve client issues with empathy and accountability
• Share technology expertise for mobile banking applications
• Connect clients to relevant CIBC team members
• Support clients in achieving their financial goals
Requirements:
• Strong client service and experience in problem-solving
• Proficiency in financial products and digital literac...