Senior Client Services Officer

AU017 Mercer Outsourcing (Australia) Pty Ltd
Full time Australia, Queensland Information and Record Clerks
Posted:
February 18, 2026
Location:
Australia, Queensland, Australia

Job Description

Description:

Senior Client Service Officer

We are seeking a talented individual to join our Client Service team at Mercer. This role will be based in our Brisbaneoffice. This is a hybrid role that has a requirement of working at least three days a week in the office.

As the Senior Client Services Officer, you will act as a critical link between our clients, financial advisors and other support staff managing a variety of client service tasks to ensure an outstanding client experience while maintaining compliance standards.

We will count on you to:

  • Serve as a primary contact for client inquiries and service needs, ensuring timely and accurate responses.

  • Prepare and process financial planning documents, applications, and client reviews.

  • Support advisors by managing client schedules, meeting preparation, and follow-up actions.

  • Handle compliance requirements, including main...

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    Job Overview

    Job Type: Full time
    Location: Australia, Australia
    Posted: February 18, 2026
    Deadline: March 30, 2026