Senior Client Services Officer (Cantonese-speaking)

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About The Role

As a Senior Client Services Officer, you will provide high-quality service to Tier 1 clients, ensuring customer queries are resolved promptly and effectively, often at first contact. You will take ownership of more complex client situations and support your peers in delivering consistent service excellence.

This role sits within Transaction Banking – Payment & Cash Operations and contributes to improving service performance, supporting revenue retention, and increasing customer adoption of self-service solutions.

This position requires deep subject matter experti...