Senior Client Services Officer

About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
As a Senior Client Services Officer for the Manila Group Capability Center (GCC), you will play a key role in supporting your peers to deliver high-quality customer service. You will be responsible for resolving customer queries at first contact, ensuring maximum customer satisfaction through a relationship-based service approach that reflects genuine concern and proactive problem-solving. This includes taking ownership of issues, conducting thorough research using internal systems and liaising with other departments as needed to ensure timely and accurate resolution. Additionally, you will be accountab...