Senior, Client Success

Senior, Client Success

Global Payments Inc.

Description

A dedicated client success professional responsible for nurturing and expanding relationships with valued global customers, ensuring an exceptional experience across all stages of the lifecycle.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring a positive and seamless experience.
• Proactively engage clients to assess satisfaction and identify potential issues before they arise.
• Analyze client feedback, usage data, and behavior to detect churn risks and take appropriate action.
• Collaborate with internal teams (support, sales, product, marketing, etc.) to resolve client concerns and ensure alignment on client needs.
• Advocate for client needs internally to help drive product or service enhancements.
• Track and report on client retention metrics and trends.
• Use CRMs (Salesforce, et...