Senior, Client Success

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Description

• Serve as the primary point of contact for assigned clients, ensuring a positive and seamless experience.
• Proactively engage clients to assess satisfaction and identify potential issues before they arise.
• Analyze client feedback, usage data, and behavior to detect churn risks and take appropriate action.
• Collaborate with internal teams (support, sales, product, marketing, etc.) to resolve client concerns and ensure alignment on client needs.
• Advocate for client needs internally to help drive product or service enhancements.
• Track and report on client retention metrics and trends.
• Use various CRMs (Salesforce, etc.) and internal tools to support clients and their accounts.
• Investigate client support history or conduct needs analysis based on busine...