Senior Cluster Manager

Responsibilities, aka, what we’d like you to deliver :

● Own end-to-end operations for a cluster of 20 - 30 dark stores, ensuring seamless execution from inbound to dispatch.

● Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch processes with strict adherence to SLAs.

● Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing efficiency, defect rates, damages, shrinkage, and overall cost metrics.

● Ensure high inventory accuracy across stores through strong control mechanisms, audits, and loss-prevention initiatives.

● Drive quality compliance across handling, storage, and dispatch processes while standardizing SOPs across all nodes.

● Lead Store Managers and large ground teams, ensuring manpower alignment across throughput demands and extended-hour store formats.

● Collaborate closely with Central Operations, Planning, and Supply Chain teams to resolve escalat...