Senior Commercial Real Estate Portfolio Representative

**About this role:**

Wells Fargo is seeking a...

**In this role, you will:**

+ Service commercial real estate loans and may include commercial real estate agency loans
+ Provide direct customer service and acts as primary servicing contact for the loan
+ Support less experienced loan administrators in providing resolutions of inquiries and complaints
+ Determine appropriate course of action and conduct investigative steps to fully identify customer issues
+ Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
+ Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
+ Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
+ Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; ...