Senior Complaint & Quality Specialist

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Contract Type: 2-year contract (Temporary or Incorporated)

Role Summary

The Lead Investigator will oversee product complaint investigations and trend analyses for medical devices, combination products, and drug delivery systems. This role supports both clinical trials and commercial products, playing a crucial part in identifying product quality issues, evaluating trends, and implementing corrective and preventive actions to maintain consistent product and manufacturing quality.

Primary Responsibilities

• Lead investigations for both critical and non-critical product complaints with limited supervision.
• Develop investigation plans and ensure reports are thorough, accurate, and compliant with company and regulatory standards.
• Handle global complaints related to products that are manufactured, packag...