Senior Complaints Consultant

Overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Senior Complaint Consultant is responsible for supporting the Complaint Management Office with directly handling complex, high profile customer complaints, assisting team members with case handling, communications and department objectives for overall functionality of the complaint resolution process ensuring regulatory and organizational standards are met. This role is responsible for overseeing daily workflow, driving process and service improvements and maintaining documentation, assisting with crea...