Senior Complaints Manager & Product Specialist

About the Role

An exciting opportunity exists for an experienced Senior Complaints Manager & Product Specialist to play a key role in the governance, operational integrity and ongoing evolution of the Company’s Master Trust.

This is a highly visible position with end-to-end accountability for the Master Trust’s enquiries and complaints framework, alongside exposure to incident management, product and platform operations. You will work closely with senior leaders and key stakeholders across Operations, Risk, Compliance, Legal, Trustee and external administration partners, contributing directly to trustee outcomes and member experience.

This role is ideal for an experienced superannuation complaints or incident professional seeking to broaden their scope into product, platform and strategic operations, while remaining technically engaged in a complex and hi...