Senior Consultant - Five9

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

The Five9/CCaaS Senior Consultant is responsible for leading end-to-end design and delivery of scalable, secure, and high-performing contact center solutions. This role acts as the primary technical authority, driving architecture, integrations, and implementation while ensuring customer satisfaction and adherence to best practices across the delivery lifecycle.

Key Responsibilities

· Lead business and technical requirement discussions and translate them into scalable CCaaS architectures.
· Own end-to-end solution delivery including design, configuration, testing, deployment, and rollout.
· Serve as the primary technical authority across multiple concurrent in...