Senior Consultant, Implementation

Core Responsibilities :

• Lead complex client onboardings and implementations with multiple dependencies or regulatory constraints. 
• Act as trusted advisor on how clients can best leverage the platform and APIs to meet requirements. 
• Lead advanced platform and API demos, including deep dives into capabilities, patterns, and limitations. 
• Guide resolution of complex client issues, escalations, and ambiguous problems. 
• Own delivery governance, onboarding strategy, and escalation management. 
• Define and improve onboarding and delivery standards, playbooks, and ways of working. 
• Partner with Product, Engineering, and Customer Success to improve onboarding experience and platform adoption. 

Typical Deliverables :

• End-to-end onboarding and implementation delivery ownership for medium and high complexity &#x...