Senior Consultant in Incident Management

Join Bell as a Senior Consultant for Problem and Incident Management, focusing on enhancing customer satisfaction through innovative solutions. This position is essential for leveraging technology and collaboration.
You will spearhead initiatives aimed at delivering advanced solutions for enterprise customers at Bell. As part of the Business Markets team, your efforts will include analyzing risks and facilitating effective governance. The role demands strong communication skills and the ability to adapt in a constantly evolving environment.
Key Responsibilities:
• Drive improvements in customer experience
• Eliminate problematic trends through proactive measures
• Review and produce Post Incident Reports promptly
• Manage governance meetings with various partners
• Communicate effectively with customers and internal teams
Requirements:
• Minimum 5 years in the telecom industry
• Proficient in Managed Services and security solutions
• Strong analytical r...