Senior Consultant, Salesforce Data Cloud and Agentforce , Deloitte Digital

We are looking for a Salesforce Data Cloud and AgentForce Senior Consultant to join our dynamic Deloitte Digital team. The role focuses on building and deploying customer service solutions within the Salesforce ecosystem, with a strong emphasis on data modelling, integration, and AI‑driven enhancements.

Responsibilities

• Assist in development, building, and implementation of Salesforce Data Cloud instances in conjunction with Sales, Service, and Commerce Cloud.
• Support project execution activities including analysis, documentation, solution development, testing, and performance monitoring.
• Identify potential technical design and data model risks and help devise mitigation strategies.
• Participate in technical design and data model workshops with engineering and business stakeholders.
• Translate and communicate technical requirements and solutions to business stakeholders.
• Stay informed on new Salesforce featur...