Senior Contact Center Solution Architect

A leading financial services firm in Toronto is seeking a Senior Solution Designer to lead the design of scalable contact centre solutions for over 10,000 agents. This role involves partnering with stakeholders to tailor technical approaches and producing documentation to convey designs clearly. Candidates should have senior-level experience in solution design, expertise in Genesys Engage, and a proven track record in large-scale environments. Strong communication and leadership abilities are essential for success in this position.
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