Senior Control Tower Specialist

Job Req Number: Time Type: Full Time The primary purposes of this role are:
To have a clear focus on performance management and improvement of operational efficiency while ensuring that service level agreements are fulfilled. Responsible for customer retention and for contributing to Key Account growth. To expand on customer relationships through shipment data analysis, continuous improvement and optimized service offerings proactively addressing concerns.
Key Responsibilities:
Leads shipment planning based on required cut-off date and updates order delivery dates in SAP Tracks the shipment status and manages the escalation of forwarders and/or carriers related issues Resolves shipping document discrepancy, manages claims on in transit loss/damage Provides real-time management for shipment delays and follow-up on urgent orders Acts as the point of contact for Freight Audit companies (CTSI) and DSV to improve on the current freight auditing process
Scope:
Geography in s...