Senior / CRM Analyst (MNC)

Roles & Responsibilities

Responsibilities

• Oversee and enhance the CRM system, ensuring it meets business needs and runs smoothly.
• Manage CRM-related projects from planning to execution, including customization, integration, testing, and deployment.
• Ensure accurate data transfer into the CRM system and maintain data integrity.
• Develop training materials, conduct user training sessions, and provide ongoing system support.
• Work closely with internal teams and external vendors to ensure seamless system integration and functionality.
• Gather feedback from users and recommend enhancements to improve system efficiency and user experience.

Requirements:

• Strong experience with CRM Systems and mobile apps including customization and integration.
• Ability to translate business needs into system solutions and workflows.
• Experience in handling multip...