Senior CRM and Data Analyst
HermèsJob Description
General Responsibilities:
1. MAINTAIN A HIGH LEVEL OF CUSTOMER DATA QUALITY AND COMPLIANCE:
Improve the customer database quality and animate the retail teams to share best practices in customer data capture and data security
Ensure regular monitoring of the customer database by developing dedicated analyses and reports
Improve the customer data quality through the in-house data quality management tool by deduplicating customers and fix means of contact in error
Develop assets to train sales team on customer data management
Manage and ensure the compliance of customer database and its security
2. DEVELOP CUSTOMER KNOWLEDGE TO BETTER SERVE OUR CUSTOMERS:
Be responsible for customer knowledge for the subsidiary by sharing retail, omnichannel, and customer-oriented insights
Analyze customer behaviors and retail performance, and share the analysis with all retail...
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