Senior CRM Lead

Senior CRM

We are seeking a highly motivated and experienced Senior CRM to oversee customer relationship management, upsell services, manage center operations, and lead client-centric projects. The role requires strong communication, problem-solving, and leadership skills to enhance customer experience, increase revenue, and ensure smooth functioning of coworking centers.

Key Responsibilities

-Customer Relationship Management

Build and maintain strong relationships with members and corporate clients.

Handle client onboarding, renewals, escalations, and feedback.

Drive customer satisfaction and retention through proactive engagement.

-Upselling & Revenue Growth

Identify opportunities for upselling and cross-selling coworking products (meeting rooms, virtual offices, additional seats, event spaces).

Achieve revenue growth targets through strategic client ...